Shipping and Returns
Shipping & Returns Policy
Instructions: Replace anything in [brackets] with your store's specific details, then delete this instructions line. This template is written to be pasted directly into Shopify under Settings > Policies, or onto a standalone "Shipping & Returns" page.
Shipping Policy
Processing Time
All orders are processed within [1–3] business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [3–7] business days | [$X.XX / Free over $XX] |
| Expedited Shipping | [2–3] business days | [$X.XX] |
| Overnight Shipping | [1] business day | [$X.XX] |
Delivery delays can occasionally occur. [Your store name] is not liable for any delays caused by the shipping carrier once a package has left our facility.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in that email or by visiting [your order tracking page URL].
International Shipping
We currently ship to [list countries, or "the United States and Canada," or "select international destinations"]. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost.
Lost, Stolen, or Damaged Packages
[Your store name] is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows your package as delivered but you have not received it, please contact the shipping carrier directly to file a claim. If you need further assistance, reach out to us at [support email] and we'll do our best to help.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. [Your store name] is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [support email] — we will do our best to update the address before the order ships, but cannot guarantee changes once an order has been processed.
Returns & Exchanges Policy
Return Window
We accept returns within [14/30/45] days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with original packaging and tags attached.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- [Sale or clearance items]
- [Final sale items]
- [Perishable goods, custom/personalized products, intimate or sanitary goods, etc.]
How to Start a Return
To initiate a return, please contact us at [support email] with your order number and the reason for the return. Once your return is approved, we will provide instructions on how and where to send your item.
Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [5–10] business days, and a credit will automatically be applied to your original method of payment.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you haven't received a refund within the timeframe above, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [support email].
Exchanges
We're happy to exchange items for a different size or color, subject to availability. To request an exchange, follow the same process as a return and let us know what you'd like instead.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us at [support email] within [7] days of delivery with your order number and a photo of the item. We will arrange a replacement, exchange, or refund at no additional cost to you.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items over [$75], as we cannot guarantee that we will receive your returned item.
Questions?
If you have any questions about our shipping or returns policy, please contact us:
Email: [support email] Phone: [phone number, optional] Hours: [customer service hours, optional]
